FAQ

South Coast Kits – Frequently Asked Questions (FAQs)

1. How do I place an order?

To place an order, browse our website, select your desired products, choose any customisation options, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

We can also place orders manually via email. Simply contact us with your order details, and we will provide an image confirmation of logo placements before processing your request.

2. Can I return or exchange my order?

As our items are custom made to order, we cannot accept returns or exchanges unless the item is defective. If you receive a faulty product, please contact us immediately so we can resolve the issue.

3. How long will my order take to arrive?

Teamwear with Embroidery: Estimated delivery within 2-4 weeks.

Delivery times may vary depending on supplier schedules and peak seasons. If there are any delays, a member of our team will contact you.

4. Can I customise my order?

Yes! We offer custom embroidery and sponsor printing on many of our items. You can add your team logo on selected products and include a sponsor print where applicable. Please check the product description for available customisation options.

5. How do I submit my team logo for embroidery?

Once you place an order with embroidery, we will contact you to provide the required logo. Alternatively, you can email your logo to us with your order number in the subject line.

6. What payment methods do you accept?

We accept credit/debit cards, PayPal, and other payment methods as listed at checkout.

We also accept manual payments through:

✔ BACs (Bank Transfer)

✔ Payment Links – We can send you a secure payment link upon request.

If you prefer to pay manually, please contact us before placing your order.

7. Can I cancel my order?

Orders for custom-made items cannot be cancelled once production has started. If you need to make changes, please contact us immediately, and we will do our best to assist you.

8. Do you offer bulk discounts for teams and clubs?

Yes! We offer special pricing for bulk orders. If you’re ordering for a full team or club, contact us for a custom quote.

9. What happens if my item is defective?

If you receive a faulty or defective item, please contact us immediately with photos of the issue. We will arrange a replacement or refund where necessary.

10. How do I care for my teamwear?

To ensure the longevity of your kit:

Wash at 30°C or lower.

Avoid using fabric softeners.

Do not tumble dry.

Iron inside-out if necessary (avoid direct heat on logos and prints).

11. Do you ship internationally?

At the moment, we primarily ship within the UK, but we may be able to accommodate international orders upon request. Contact us for details on international shipping.

12. How can I contact South Coast Kits?

📍 Website Contact Form: Visit our Contact Us page.

If you have any further questions, feel free to get in touch! 🚀