​

At South Coast Kits, all our items are custom made to order, which means we are unable to accept returns unless the items are defective. We take great pride in the quality of our products, and we are committed to ensuring your complete satisfaction.

​

Defective Items:

If you receive a defective item, please contact us immediately. We will do our best to resolve the issue promptly and efficiently.

​

Returns Requirements:

For any defective returns, your product must be:

Complete, unused, and in 'as new' condition.

Undamaged and unmarked in any way.

Returned with the original packaging, including the box and accessories.

 

Refunds and Delivery Charges:

If you return an item due to a defect, we will provide a replacement or refund for the defective product.

Delivery charges are non-refundable as part of our service to you has already been completed.

You are responsible for the cost of returning the goods to us. 

If you have any concerns or questions regarding your order, please do not hesitate to contact us. We are happy to assist in resolving any issues related to your purchase.

​

​

Glove Refund Policy:

Refunds for goalkeeper gloves are available under the following conditions:

Gloves must be unworn and unused

Protective plastic on the latex palm must not be removed

Gloves must be in their original, sealed packaging

A genuine manufacturing fault or defect must be reported upon arrival (with photos where possible)

Please note that latex is a natural material and will begin to wear from the first use. Wear and deterioration that occurs as part of normal use will not be considered a fault and is not eligible for refund.

 

.............

 

To qualify for Glove Returns:

Gloves must be returned within 30 days of purchase

Items must be in original condition and packaging

Customers are responsible for return postage

 

We Cannot Refund or Accept Returns For:

Shipping charges

Gloves where the protective palm film has been removed

Gloves returned after 30 days from the purchase date

Gloves showing wear and tear consistent with normal use

 

Important Notes

 

Delivery Address Errors:

If an order is returned to our warehouse due to an incorrect or incomplete address provided by the customer, the original shipping fee will not be refunded if a refund is chosen.

If the customer prefers the order to be resent, a new shipping charge will apply.

 

 

Exchanges by Customer Choice:

For exchanges due to customer preference (e.g. different size or style), the customer is responsible for both return postage and shipping the new item.

 

 

How to Make a Return

Please email us at Harry@southcoastkits.com:

 

South Coast Kits Returns

South Coast Kits

Parley Golf Centre

Parley Green Lane

Hurn

Dorset

BH23 6BB

 

We recommend using a tracked postal service. Once your return is received and inspected, we’ll get in touch with the outcome.